Reference

How We Handle Your Account Information

We collect and process information you share when you create an account, deposit through bKash, Nagad or Rocket, and contact our support team. This policy explains what we gather, why we need it, and how you control it.

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Jill Game How We Handle Your Account Information
POLICY QUESTIONS

Contact Us About Your Data

If you want to see what information we hold, correct account details, or ask how we process your wallet activity, reach us through the channels below. Our Bangladesh support team handles data requests and explains your rights under this policy.

Live Chat Open the chat bubble on any page and ask about your data. Our team walks you through access requests, explains what records we keep from your bKash, Nagad or Rocket deposits, and confirms how long we retain information.
Email Support Send your data request or privacy question to our support inbox. Include your registered mobile number so we can verify your account and respond with the specific records you asked for, usually within a few business days.
Account Settings Log in and navigate to your profile page to review the contact details and payment methods we have on file. You can update your mobile number, add or remove wallet options, and check your communication preferences directly from there.
DATA PRACTICES

How We Protect Your Information

We encrypt your account credentials, secure wallet transaction logs, and restrict data access to personnel who handle deposits, withdrawals and support tickets. Session data helps us detect unusual login patterns, and we ask you to verify large withdrawals through the same mobile number you registered with.

Encrypted Storage Your password and payment details are stored using industry-standard encryption. When you send funds through bKash, Nagad or Rocket, the transaction reference stays encrypted in transit and at rest so only authorised systems can read it during verification.
Session Tracking We log your device type, IP address and login times to spot unusual access patterns. If we notice a login from a new device or location, we may ask you to confirm your identity via SMS before granting full account access.
Data Retention Account records, deposit and withdrawal logs, and support conversations are kept for as long as your account is active, plus the period required by financial regulations. You can request deletion by closing your account and contacting support after the retention window ends.
Third-Party Sharing We share transaction details with bKash, Nagad and Rocket processors to complete your deposits and withdrawals, and with compliance providers when local law requires it. We do not sell your data to advertisers or unrelated companies for marketing purposes.

Privacy Policy Questions

We collect your mobile number, password, and any payment method details you add such as your bKash, Nagad or Rocket account reference. We also log your device type and IP address to help verify your identity during login.

Transaction logs are kept for the duration of your active account plus the retention period required by financial record-keeping regulations in the jurisdictions where we operate. You can request a copy of your records by contacting support.

Yes. Close your account through the settings page, then contact our support team after the mandatory retention window ends to request deletion. We will remove your personal information except where we must keep records for legal compliance.

We share transaction details with bKash, Nagad and Rocket processors to complete your deposits and withdrawals, and with compliance partners when required by law. We do not sell your data to marketing companies or unrelated third parties.

Log in and go to your profile settings to change your registered mobile number. You will receive an SMS verification code at the new number to confirm the update before it takes effect on your account.

Our services are available only in jurisdictions where local law permits online gaming. If you are in a restricted region, you should not access our platform. We may close accounts and withhold funds if we detect activity from prohibited locations.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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